Tim Radley introduces 'How to build the resources & skills for modern retail!'

Our shopping experiences are rich, fuelled by the extraordinary variety of traditional retail businesses, ambitious new brands, technology driven suppliers, and mission led entrepreneurs, all with a passion to sell. The customer choice is endless. The competition is intense. We must build for the 'here & now!'


Everything you need to build commercial retail success!'

    1. Building retail functionality. How to become a great retailer - Introductory Video

      FREE PREVIEW

    2. 010000: Meet your course coach & mentor - Tim-Radley 'Making good people into great retailers.'

      FREE PREVIEW

    3. 010401: Introductory video to the course structure, content & your working process

      FREE PREVIEW

    4. 010402: Introduction to the course, objectives, structure, process & deliverables

    5. 010402: Introduction to the course, objectives, structure, process & deliverables - Document download

    6. 010403: Self appraisal workshop - 'Where do you & your business need to improve?' - Introduction

    1. 010405: Revolutionising buying & merchandising - Video presentation

    2. 010406: Revolutionising buying & merchandising - Brainstorming exercise

    3. 010406: Revolutionising buying & merchandising - Brainstorming exercise - document download

    4. 010407: Revolutionising buying & merchandising - Action Plan creation

    5. 010407: Revolutionising buying & merchandising - Action plan creation - document download

    6. 010409: Revolutionising buying & merchandising - Quiz

    1. 010410: Revolutionising supply chains, physical retail, and product allocation - Video presentation

    2. 010411: Revolutionising supply chains, physical retail, and product allocation - Brainstorming exercise

    3. 010411: Revolutionising supply chains, physical retail, and product allocation - Brainstorming exercise - document download

    4. 010412: Revolutionising supply chains, physical retail, and product allocation - Action Plan creation

    5. 010412: Revolutionising supply chains, physical retail, and product allocation - Action plan creation - document download

    6. 010414: Revolutionising supply chains, physical retail, and product allocation - Quiz

    1. 010415: Revolutionising the customer experience and retail people - Video presentation

    2. 010416: Revolutionising the customer experience - Brainstorming exercise

    3. 010416: Revolutionising the customer experience - Brainstorming exercise - document download

    4. 010417: Revolutionising the customer experience - Action Plan creation

    5. 010417: Revolutionising the customer experience - Action plan creation - document download

    6. 010419: Revolutionising the customer experience - Quiz

    1. 010420: Revolutionising the customer experience and retail people - Video presentation

    2. 010421: Revolutionising retail people - Brainstorming exercise

    3. 010421: Revolutionising retail people - Brainstorming exercise - document download

    4. 010422: Revolutionising retail people - Action Plan creation

    5. 010422: Revolutionising retail people - Action plan creation - document download

    6. 010424: Revolutionising retail people - Quiz

    1. 010425: Creating a people & technology revolution - Video presentation

    2. 010426: Creating a people & technology revolution - Brainstorming exercise

    3. 010426: Creating a people & technology revolution - Brainstorming exercise - document download

    4. 010427: Creating a people & technology revolution - Action Plan creation

    5. 010427: Creating a people & technology revolution - Action plan creation - document download

    6. 010429: Creating a people & technology revolution - Quiz

Learn every day of your career

  • £470.00
  • 63 lessons
  • 1.5 hours of video content
  • 1 month to 3 months
  • Individual or team workshops
  • Personal career & business development

We teach you how to build a business around your customers, your colleagues, your suppliers & collaborators, your employees, shareholders & your investors?

It's about focusing your mind on the right things, asking yourself the right questions, finding the right answers, making the correct decisions... and planning how to act on those decisions!

  • Understand how COVID lockdowns made the customer question more than ever what is essential to them, including possessions, purchases and retailers

  • Appreciate that to be essential to your customers you cannot be anything less than exceptional in everything that you do!

  • Learn to master the 2 fundamental types of connection - 'Functional & Emotional!' Learn the dangers of just being functional, and competing head-to-head with the likes of Amazon. Understand that every product purchase must involve emotions!

  • Learn to love Amazon! And love to learn from Amazon!

  • Learn never to under-estimate the emotional power of price & promotions!

  • Understand that a great customer experience is one that does not allow your customer to fail in their shopping mission! Appreciate that every experience must be outstanding!

  • Question how much emotional connections actually mean to your customer? Should you be essential beyond simply stocking and selling products?

  • Appreciate that loyal customers and their footfall are ‘Gold Dust!’ You must be flexible and empathetic and build ’rounded’ and ‘complete’ relationships with them. Learn how to have the capacity to RESPOND!

  • Learn that retailers have a much wider responsibility than just delivering sales and profit, if they want to be truly essential.

  • Consider as a brand, who you have the biggest responsibility to? Who is essential for your survival and your success? How do you prioritise customers, colleagues, collaborators, suppliers and investors?

The course objectives

No.1: To make your business better. No.2: To develop you as a retail professional.

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  • 1. Self Appraisal

    'The Complete Retail Entrepreneur' courses begin with self-assessment exercises, to analyse your personal & business progress, and to identify course strategies.

  • 2. Action Plans

    For each chapter of the course, carry out brainstorming workshops to identify key business and personal opportunities. Then evolve action plans to turn those opportunities into realities.

  • 3. Business Strategy Document & Personal Development Plan

    Develop a ‘Business Strategy Document’ to drive forwards improvements in your business and a ‘Personal Development Plan’ to build valuable new career skills.

Payment flexibility.

Disruptive entrepreneurial businesses need to build traditional best practices, whilst existing retailers must forget the past, and invest in new processes & people. We all need to keep building!

What are you waiting for?

Buy now