My client pledge

To make every team member and colleague a ‘better’ retailer, and to leave a permanent and positive legacy in every business.

I have been blessed with such a variety of clients. From established businesses, consumer brands and ‘household names,’ to retail start-ups and the ‘accidental retailers’ where retail was never their initial purpose, but for whom it became an important source of revenue. I have supported and grown my clients’ expertise across many disciplines from brand proposition & product assortment, to customer experiences, physical shops, e-commerce, & digital retailing. Some of our relationships have spanned just a few days, whilst others have evolved over several years. But the core aims behind all of these collaborations remain the same for every new client project. To make every team member and colleague a ‘better’ retailer, and to leave a permanent and positive legacy in every business.

Listen to me explaining 'essential retailing.'

Listen to this extract from the ‘What makes an essential retailer?’ eLearning course. Tim Radley explains why the word ‘essential’ is so important for retailers.

Listen to some of the people that I work with...

“I was blown away with Tim’s passion about retail and his wealth of knowledge and understanding of the mindset of new entrants into retailing. The time given to myself has been priceless in terms of were I go from here with so many great suggestions and advice. I have no doubt that we will be building a great relationship together as our retail business grows, thank you so much Tim Radley for your time and kindness in our conversation”

John – Managing Director Euro Paint Distributors. 2023

“Tim Radley is such a giving individual, filled with so much knowledge within retail. Every time he speaks you learn something. ”

Louise – Retail expert, trainer & mentor. Ireland

“It is effectively like having a consultant review your retail business with you, asking all the (often challenging) questions to check whether the business, or you as an individual, are in the best state to succeed. Rather than being just theoretical, the action pages give practical advice/checklists and actions, including some surprising ones like ‘Plan for the end for your business’. ”

Pete – Founder & CEO UPskill Ltd. UK

My clients

I’ve worked with both established businesses and retail start-ups making them more commercially profitable, more efficient, more ethical & sustainable.

Primark, Walgreens, Ferrari, Adidas, AllSaints, Luxottica, Ray-Ban, Nespresso, Bata, Halfords, Carrefour, Max&Co, Camper, Jack Jones…Marks & Spencer, Boots, Cortefiel, Springfield, Sainsbury, Continente, Sonae, Zippy, Otto Versand, BonPrix, World Duty Free, Sprinter, La Caixa, National Geographic… Real Madrid, KappAhl, Flex, Latteria Soresina, Gruppo Vestebene, Alessi, Eroski, Gruppo Coin, OVS, Carrera, Aena, Heatons, Bally, Portaventura, Sony…Human Milk, Clarks, Benetton, Imaginarium, Dublin City Council, Porcelanosa, Northumbria University, Bialetti, Max Mara Group, and Baltika.

How I work with clients

My consultancy projects have always been highly collaborative. It is the combination of myself and the internal client team that defines the issues, identifies the opportunities, devises the solutions, and develops the project deliverables.

Listen to me explain 'customer relationships.'

Listen to this extract from the ‘Creating Customer Relationships eLearning course. Tim Radley explains what are the 3 levels of essential customer relationships.

Listen to some of my clients and collaborators...

“‘Tim is an immediately likeable guy, soft-spoken but with a knockout delivery. He is overtly curious and deeply knowledgeable.‘ ”

Alan – Health Stores Ireland. 2023

“A life time of experience packaged in a clear, simple and methodical way. Many publications about this subject tend to be whimsical speculation, but founded on front-line experience this book collates relevant/current case studies and pairs them with simple action plans and guidelines.”

Jolyon – Brand Strategy Director & Founder of BlendUs. UK. 2022

“His book is not just for reading! This is a great resource book, full of considered industry insights, and is really useful for enhancing staff training and engagement: currently doing the rounds with my colleagues at the ‘shop face’! … thoroughly recommended ”

Celia – Head of Creative. Yarnton Home & Garden. UK. 2022

Listen to me explain 'retail authority!'

Listen to Tim Radley explain the importance of identifying and delivering a decisive competitive advantage, in order to survive and succeed commercially in our already saturated markets.

Inspiring an age of new retail businesses.

Time to become an essential retailer.