Our expectations of retailers & retail leaders has changed forever. Where businesses were once happy just to do the best they could, that is no longer enough. Retailers now have to be obsessed with being essential to the customer
What makes an essential retailer? How to make yourself essential to customers - Introductory Video
FREE PREVIEW010000: Meet your course coach & mentor - Tim-Radley 'Making good people into great retailers.'
FREE PREVIEW010101: Introductory video to the course structure, content & your working process
FREE PREVIEW010102: Introduction to the course, objectives, structure, process & deliverables
010102: Introduction to the course, objectives, structure, process & deliverables - Document download
010103: Self appraisal workshop - 'Where do you & your business need to improve?' - Introduction
010103: Self appraisal workshop: 'Where do you & your business need to improve?' - Document download
010105: Why do retailers need to be essential? Video presentation
010106: Why do retailers need to be essential? - Brainstorming exercise
010106: Why do retailers need to be essential? - Brainstorming exercise - document download
010107: Why do retailers need to be essential? - Action Plan creation
010107: Why do retailers need to be essential? - Action plan creation - document download
010109: Why do retailers need to be essential? - Quiz
010110: Functional & Emotional Connections
010111: Functional & Emotional Connections - Brainstorming exercise
010111: Functional & Emotional Connections - brainstorming exercise - document download
010112: Functional & Emotional Connections - Action Plan creation
010112: Functional & Emotional Connections - Action Plan creation - document-download
010114: Functional & Emotional Connections - Quiz
010115: Identifying your Essential Connections
010116: Identifying your Essential Connections - Brainstorming exercise
010116: Identifying your Essential Connections - brainstorming exercise - document download
010117: Identifying your Essential Connections - Action Plan creation
010117: Identifying your Essential Connections - Action Plan creation - document-download
010119: Identifying your Essential Connections - Quiz
010120: What makes a good customer experience?
010121: What makes a good customer experience? - Brainstorming exercise
010121: What makes a good customer experience? - brainstorming exercise - document download
010122: What makes a good customer experience? - Action Plan creation
010122: What makes a good customer experience? - Action Plan creation - document-download
010124: What makes a good customer experience? - Quiz
010125: Focusing emotional opportunities
010126: Focusing emotional opportunities - Brainstorming exercise
010126: Focusing emotional opportunities - brainstorming exercise - document download
010127: Focusing emotional opportunities - Action Plan creation
010127: Focusing emotional opportunities - Action Plan creation - document download
010129: Focusing emotional opportunities - Quiz
It is sometimes easier to spread the cost over 2 months. Rest assured the material is fully available, and always available whatever works best for you
Regular price
One-time payment
Spread the cost
“It is effectively like having a consultant review your retail business with you, asking all the (often challenging) questions to check whether the business, or you as an individual, are in the best state to succeed. Rather than being just theoretical, the action pages give practical advice/checklists and actions, including some surprising ones like ‘Plan for the end for your business’.”
Pete – Founder & CEO UPskill Ltd. UK
“Tim Radley is such a giving individual filled with so much knowledge within Retail. Every time he speaks you learn something. ”
Louise – Retail expert, trainer & mentor. Ireland
“A life time of experience packaged in a clear, simple and methodical way. Many publications about this subject tend to be whimsical speculation, but founded on front-line experience this book collates relevant/current case studies and pairs them with simple action plans and guidelines.”
Jolyon – Brand Strategy Director & Founder of BlendUs. UK. 2022
“Excellent work and well worth the Purchase. Tim Clearly has a very deep understanding of retail.”
Mike – Innovative Strategist & Leader
“In a conversation I was blown away with Tim’s passion about retail and his wealth of knowledge and understanding of the mindset of new entrants into retailing. The time given to myself has been priceless in terms of were I go from here with so many great suggestions and advice. I have no doubt that we will be building a great relationship together as our retail business grows, thank you so much Tim Radley for your time and kindness in our conversation ”
John – Managing Director Euro Paint Distributors. 2023
“Tim Radley can add “skilled reader of rooms” to his list of accolades. While his presentation was focused on global trends and the unpicking of these to suit a specialist sector like ours, he deftly turned these predictions and forecasts around, and on their heads, to acknowledge that the answers were in the room with us all along. ”
Alan – Health Stores Ireland. 2023
“His book is not just for reading! This is a great resource book, full of considered industry insights, and is really useful for enhancing staff training and engagement: currently doing the rounds with my colleagues at the ‘shop face’! … thoroughly recommended ”
Celia – Head of Creative. Yarnton Home & Garden. UK. 2022
Tim Radley explains to students the course structure, the contents, the supportive learning process, and how the course builds to the creation of the final business & personal development plans
If you are a retail leader that can define what is essential and you are also able to practically deliver ‘essential’ in a retail business, then you have a huge advantage in the industry. Make your business essential. Make yourself essential, exceptional & indispensable, to your own retail ventures, and to every retail employer. That’s what I’m here to teach you! This is what to expect!
Retail entrepreneurs and new business owners.
Retail professionals who need new retail thinking and skills to help propel themselves in their chosen careers.
Executives and managers injecting new retail thinking and processes into their existing businesses
CEOs and directors needing to refresh their retail awareness, strategies and leadership
Innovators across retail functions from buying & merchandising to retail estate planning & digital interface development
Investors in retail disruption and start-up businesses
You will learn to think, to analyse, to appraise, and to make better intuitive judgements when faced to act decisively in these disruptive retail times. You will grow and evolve the professional competencies, and the personal attributes, that retail investors, owners, executives, colleagues and fellow retail entrepreneurs value the most.
Awareness & insight on how and why the consumer is evolving so rapidly, and an understanding of the commercial importance of customer relationship development.
Skills to enable you to build customer connections through brand and product propositions, and to balance and co-ordinate people and technology
Confidence to invest time & resources into the correct strategies & deliverables for your business, and the abilities to assess and adopt the best and most appropriate practices from established retailers
Abilities & confidence to be able to employ successfully a digital & disruptive mind-set , with the vision & skills to develop physical shops as ‘Personal Destination Retailers.’
Awareness & direction to deliver brand appropriate & seamless customer touchpoints, with the foresight to move from traditional physical ‘retail location planning’ to immersive ‘customer location planning.’
Authority & confidence to shift retail mind-sets from ‘economies of scale’ to ‘scale on economies’
Values & empathy to embrace ethical, sustainable and commercial circular practices, and to create and develop original, honest, genuine ‘authentic retail propositions!’
Listen to this extract from ‘What makes an essential retailer?’ eLearning course. Tim Radley explains why the word ‘essential’ is so important for retailers.
It is sometimes easier to spread the cost over 2 months. Rest assured the material is fully available, and always available whatever works best for you
Regular price
One-time payment
Spread the cost
