Make yourself essential, exceptional & indispensable to your own retail adventure, and to every retail employer out there.

  • Retail entrepreneurs and new business owners.

  • CEOs and directors needing to refresh their retail awareness, strategies and leadership

  • Retail professionals needing to propel themselves in their chosen careers.

  • Innovators across retail functions looking for inspiration and best practice

  • Investors in retail disruption and start-up businesses

The course objectives

No.1: To make your business better. No.2: To develop you as a retail professional

The courses will teach you to think, to analyse, to appraise, and to make better intuitive judgements when faced to act decisively in these disruptive retail times. You will grow and evolve the professional competencies, and the personal attributes required to succeed. Through each course you will develop your strategic thinking, market awareness, brand & product innovation skills, people & technology management across your physical and digital channels. These are essential skills and attributes for every retail leader.

The course process

The objectives for each course are met through delivering 3 fundamental stages.

  • 1. Self-Appraisal

    Assess your current business & personal awareness & knowledge

  • 2. Action Plans

    For each chapter, brainstorm key discussion points & create action plans to make your business better and develop your professional skills

  • 3. Business Strategy Document & Personal Development Plan

    Develop a ‘Business Strategy Document’ of priority improvements for your business and a ‘Personal Development Plan’ to deliver new & valuable personal skills

How the courses works...

Tim Radley explains the course structure, the contents, the supportive learning process, and how the course builds to the creation of the final business & personal development plans


Develop personalised plans that you can action immediately.

Every student will take away a unique 'Business Strategy Document' and a 'Personal Development Plan' created under the guidance of Tim Radley.

  • Personal tutoring

    Watch & listen to Tim as he explains & guides you through video tutorials, brainstorming exercises and action plan presentations.

  • Templates to download

    Record and organise your brainstorming ideas, strategic ideas & action plans with specifically designed documents.

  • Best practice case studies

    Learn from the best practice retailers and brands at every stage

  • Self-assessment

    Begin the course with personal & business analysis & conclusions

  • Quizzes

    Finish every chapter with a quiz to check your understanding

  • Completion certificates

    Take away a graduation certificate when you complete and fulfill the course requirements

How these courses will help you grow & evolve as a retail thinker and leader.

You will learn to think, to analyse, to appraise, and to make better intuitive judgements when faced to act decisively in these disruptive retail times. You will grow and evolve the professional competencies, and the personal attributes, that retail investors, owners, executives, colleagues and fellow retail entrepreneurs value the most.

  • Awareness & insight on how and why the consumer is evolving so rapidly, and an understanding of the commercial importance of customer relationship development.

  • Skills to enable you to build customer connections through brand and product propositions, and to balance and co-ordinate people and technolog

  • Confidence to invest time & resources into the correct strategies & deliverables for your business, and the abilities to assess and adopt the best and most appropriate practices from established retailers

  • Abilities & confidence to be able to employ successfully a digital & disruptive mind-set , with the vision & skills to develop physical shops as ‘Personal Destination Retailers.’

  • Awareness & direction to deliver brand appropriate & seamless customer touchpoints, with the foresight to move from traditional physical ‘retail location planning’ to immersive ‘customer location planning.’

  • Authority & confidence to shift retail mind-sets from ‘economies of scale’ to ‘scale on economies’

  • Values & empathy to embrace ethical, sustainable and commercial circular practices, and to create and develop original, honest, genuine ‘authentic retail propositions!’

Listen to Tim explain 'essential retailing.'

Listen to this extract from the ‘What makes an essential retailer?’ eLearning course. Tim Radley explains why the word ‘essential’ is so important for retailers.


Course outputs that you can action immediately

Every student will take away a unique 'Business Strategy Document' and a 'Personal Development Plan' created under the guidance of Tim Radley.

  • Personal tutoring

    Watch & listen to Tim as he explains & guides you through video tutorials, brainstorming exercises and action plan presentations.

  • Templates to download

    Record and organise your brainstorming ideas, strategic ideas & action plans with specifically designed documents.

  • Best practice case studies

    Learn from the best practice retailers and brands at every stage

  • Self-assessment

    Begin the course with personal & business analysis & conclusions

  • Quizzes

    Finish every chapter with a quiz to check your understanding

  • Completion certificates

    Take away a graduation certificate when you complete and fulfill the course requirements

Why this course is for you.

If you are a retail leader that can define what is essential and you are also able to practically deliver ‘essential’ in a retail business, then you have a huge advantage in the industry. Make your business essential. Make yourself essential, exceptional & indispensable, to your own retail ventures, and to every retail employer. That’s what I’m here to teach you! This is what to expect!

  • Retail entrepreneurs and new business owners.

  • Retail professionals who need new retail thinking and skills to help propel themselves in their chosen careers.

  • Executives and managers injecting new retail thinking and processes into their existing businesses

  • CEOs and directors needing to refresh their retail awareness, strategies and leadership

  • Innovators across retail functions from buying & merchandising to retail estate planning & digital interface development

  • Investors in retail disruption and start-up businesses

How this course will help you grow & evolve as a retail thinker and leader.

You will learn to think, to analyse, to appraise, and to make better intuitive judgements when faced to act decisively in these disruptive retail times. You will grow and evolve the professional competencies, and the personal attributes, that retail investors, owners, executives, colleagues and fellow retail entrepreneurs value the most.

  • Awareness & insight on how and why the consumer is evolving so rapidly, and an understanding of the commercial importance of customer relationship development.

  • Skills to enable you to build customer connections through brand and product propositions, and to balance and co-ordinate people and technology

  • Confidence to invest time & resources into the correct strategies & deliverables for your business, and the abilities to assess and adopt the best and most appropriate practices from established retailers

  • Abilities & confidence to be able to employ successfully a digital & disruptive mind-set , with the vision & skills to develop physical shops as ‘Personal Destination Retailers.’

  • Awareness & direction to deliver brand appropriate & seamless customer touchpoints, with the foresight to move from traditional physical ‘retail location planning’ to immersive ‘customer location planning.’

  • Authority & confidence to shift retail mind-sets from ‘economies of scale’ to ‘scale on economies’

  • Values & empathy to embrace ethical, sustainable and commercial circular practices, and to create and develop original, honest, genuine ‘authentic retail propositions!’